Viagogo Netherlands

I want to have contact about the mails I send to you and ticketmaster see a copy hereunder!

Ticketmaster

Your request (6695****) has been updated. To add additional comments, reply to this bartja

Keithlyn M (Ticketmaster UK)

Sep 12, 2025, 08:55 UTC

Hi Bart Jan,

Thanks for your bartjan.keijzer@***.nl.

I understand that you have decided to sell the ticket since you can no longer make it since the event was rescheduled and you can't locate the other ticket so you can transfer this.

As I checked here in your Ticketmaster account, your other ticket is under this booking 1-24005/UK8 and the other remaining ticket is under this order 1-24141/UK8.

Each order has only 1 ticket, kindly refresh your Ticketmaster account and the other ticket will show and you may transfer this.

If there's anything else we can help with, please don't hesitate to get in touch.

Sincerely,

Keithlyn M

Ticketmaster Fan Support

Bart Jan Keijzer

Sep 11, 2025, 19:42 UTC

[EXTERNAL]

Our problem is the following:

-We did buy 2 tickets for coldplay

-Date : 8 sept

-We bought flying tickets and made an hotel reservation

-Than we received change of date from the 8th of sept to the 12th of sept

-We are living in the netherlands and we have another important apointmemt on the 12th of sept

-So we decide to sell our 2 tickets

-We already lost our flight tickets

-We received 2 tickets 1-1040 / 9-893 last monday and saved them in the wallet

-we already made a deal with a new buyer and agreed to send them or tranfered the 2 tickets as soon we have received them

-then i received an mail to sent them and i did sent it

-i also received an mail : succesfully transfered to Kate G

-but there was only one transfered

-when i had contact with one of the support guys Shawn he suggest to empty the wallet and then the tickets will be found in my tickets on the ticketmaster site

-but that was NOT what happened

-he suggest to wait a few hours and refresh the my tickets and they will appear

-so now we have only the mails with the ticket nrs but not the real tickets (with scan code) to use for new owner at the entrance

-what to do next ???

-we have al the best jntensions hope you understand our problem and can help.

Hope to hear from you

Best regards

Bart Jan Keijzer

Verstuurd vanaf mijn iPhone

Op 11 sep 2025 om 21:15 heeft Ticketmaster Fan Support het volgende geschreven:

Keithlyn M (Ticketmaster UK)

Sep 12, 2025, 08:55 UTC

Hi Bart Jan,

Thanks for your bartjan.keijzer@***.nl.

I understand that you have decided to sell the ticket since you can no longer make it since the event was rescheduled and you can't locate the other ticket so you can transfer this.

As I checked here in your Ticketmaster account, your other ticket is under this booking 1-24005/UK8 and the other remaining ticket is under this order 1-24141/UK8. Each order has only 1 ticket, kindly refresh your Ticketmaster account and the other ticket will show and you may transfer this.

If there's anything else we can help with, please don't hesitate to get in touch.

Sincerely,

Keithlyn M

Ticketmaster Fan Supportn.keijzer@***.nl.

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