Viagogo Netherlands

Zeer moeilijk om met jullie in contact te komen in het Nederlands. Na een chatsessie zou ik een terugkoppeling krijgen, maar die heb ik niet gekregen. Op e-mails wordt niet gereageerd.

Ik heb tickets gekocht bij jullie, maar krijg aan alle kanten te horen dat jullie niet leveren. Ik hoop dat dit niet waar is. Graag hoor ik hier iets van.

Kaartjes waren vals. Werden niet toegelaten. 4 studenten

1 hotelovernachting

Niets gezien van de wedstrijd en nb een hotelovernachting geboekt.

Terugbetalen met spoed.

Max: (06) 82 57 ** **never use

Our tickets got sold without us asking for it. There is nobody to call only chat no service to solve your problem at all.

I want to have contact about the mails I send to you and ticketmaster see a copy hereunder!

Ticketmaster

Your request (6695****) has been updated. To add additional comments, reply to this bartja

Keithlyn M (Ticketmaster UK)

Sep 12, 2025, 08:55 UTC

Hi Bart Jan,

Thanks for your bartjan.keijzer@***.nl.

I understand that you have decided to sell the ticket since you can no longer make it since the event was rescheduled and you can't locate the other ticket so you can transfer this.

As I checked here in your Ticketmaster account, your other ticket is under this booking 1-24005/UK8 and the other remaining ticket is under this order 1-24141/UK8.

Each order has only 1 ticket, kindly refresh your Ticketmaster account and the other ticket will show and you may transfer this.

If there's anything else we can help with, please don't hesitate to get in touch.

Sincerely,

Keithlyn M

Ticketmaster Fan Support

Bart Jan Keijzer

Sep 11, 2025, 19:42 UTC

[EXTERNAL]

Our problem is the following:

-We did buy 2 tickets for coldplay

-Date : 8 sept

-We bought flying tickets and made an hotel reservation

-Than we received change of date from the 8th of sept to the 12th of sept

-We are living in the netherlands and we have another important apointmemt on the 12th of sept

-So we decide to sell our 2 tickets

-We already lost our flight tickets

-We received 2 tickets 1-1040 / 9-893 last monday and saved them in the wallet

-we already made a deal with a new buyer and agreed to send them or tranfered the 2 tickets as soon we have received them

-then i received an mail to sent them and i did sent it

-i also received an mail : succesfully transfered to Kate G

-but there was only one transfered

-when i had contact with one of the support guys Shawn he suggest to empty the wallet and then the tickets will be found in my tickets on the ticketmaster site

-but that was NOT what happened

-he suggest to wait a few hours and refresh the my tickets and they will appear

-so now we have only the mails with the ticket nrs but not the real tickets (with scan code) to use for new owner at the entrance

-what to do next ???

-we have al the best jntensions hope you understand our problem and can help.

Hope to hear from you

Best regards

Bart Jan Keijzer

Verstuurd vanaf mijn iPhone

Op 11 sep 2025 om 21:15 heeft Ticketmaster Fan Support het volgende geschreven:

Keithlyn M (Ticketmaster UK)

Sep 12, 2025, 08:55 UTC

Hi Bart Jan,

Thanks for your bartjan.keijzer@***.nl.

I understand that you have decided to sell the ticket since you can no longer make it since the event was rescheduled and you can't locate the other ticket so you can transfer this.

As I checked here in your Ticketmaster account, your other ticket is under this booking 1-24005/UK8 and the other remaining ticket is under this order 1-24141/UK8. Each order has only 1 ticket, kindly refresh your Ticketmaster account and the other ticket will show and you may transfer this.

If there's anything else we can help with, please don't hesitate to get in touch.

Sincerely,

Keithlyn M

Ticketmaster Fan Supportn.keijzer@***.nl.

Dan wordt doodleuk verteld dat de kaartjes, die ik in kleur uit moet printen, heus wel 2 uur voor de wedstrijd beschikbaar zijn.

Ik wacht al 2 maanden op mijn kaaarten. Ze beloven mij al 2 maanden dat ik ze krijg.

Bijna 200 euro betaald voor Ajax Heracles voor vandaag en nog niks ontvangen!

Viagogo beloofd en doet niks en geld kwijt! Was voor de verjaardag van mijn zoon!!

I paid my tickets with klarna for chris brown, but still havent recieved them. When do I have them???

Ik heb een voetbal ticket gekocht 450

Nu heb niks geen ticket geen geld ze hebben geannuleerd maar het geld is geboekt

I had a really bad experience with Viagogo. I bought a ticket for a concert Ive been dreaming of attending for so long one that truly meant a lot to me.

But when I got to the venue, they didnt let me in. The ticket I paid for wasnt valid.

I cant explain how disappointed and heartbroken I am.

It completely ruined my day, and honestly, Im still upset about it. This was supposed to be a special moment, and instead, it turned into a huge letdown.

I have ordered a ticket for Ajax- Galatasaray football game - order no: 55318****

I have never received the ticket; I tried contacting Viagogo and Ajax App multiple times. Ajax refused to help and canceled the order.

I sent the screenshots to Viagogo, but they insisted that the ticket be available in the Ajax App at the end.

I paid 230 Euros to Viagogo, but I could never get the tickets, and I missed the game.

I am very disappointed and looking for an immediate refund from Viagogo.. Thanks,

Our tickets QR code didnt work at Teddy swims. After calling and being on the phone for long time to sort it out with customer care they send us new QR codes which were then accepted .

Ongelooflijk slecht dit oplichters er is gewoon geen contact te krijgen. Heb t als cadeau gegeven en sta dus gewoon voor lul nu

I bought a ticket and by mistake I pressed sell I don't know Dutch well I don't want to sell this ticket it was a mistake please help

I bought tickets for Afterlife at Ziggo Dome that was on the 16th of October. Eventually, at the entrance, I was told that the ticket was invalid. This made me miss the event and lose 125 euros!